Something Is Technically Wrong
Something Is Technically Wrong. (Duh!)

Looking back through recent posts, I realize that many of them have discussed some aspect of Twitter. This post is no different, except that I will be griping instead of singing Twitter’s praises.
I am tired of all the “fail whales” (#fail) and “Something is technically wrong” messages! Everyone is thrilled with Twitter because of the interesting conversations and interactions that take place there. To quote from, well, someone (I can’t find the video), “Twitter as a platform sucks! There are no options and it’s always breaking. The value is in the conversations and relationships.”
So, Twitter administrators, I beg you to please be aware – you need to stabilize your platform! We understand that you have grown by 1382% this year and that there are growing pains, but waiting two months for a response from customer service or not being able to upload a custom background for two weeks is unacceptable! Please hire some more people or delete some of the spam accounts to return customer service and technical difficulties to an acceptable level.
As I re-read the last two paragraphs, I feel as though this post is shaping up to be one long rant, and I’m not sure that’s the intent here. There are many good things happening on Twitter! Money is being raised for charity, people are spreading the word about Amber Alerts and countless acts of kindness occur everyday due to Twitter. Karma and paying it forward are a large part of the Twitter experience. Ultimately, you can’t expect the company’s exponential growth to develop roadbump-free — to some degree, Twitter has been in a constant “startup” phase. When technical difficulties foil an otherwise excellent Twitter experience, everyone loses. When it happens often, people get frustrated.
P.S. If you work for Twitter, please don’t delete our account (@MMIAssociates). Thanks!
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